Daphne, an Ealing London Borough Council tenant, was awarded £1,450 in compensation after enduring prolonged disrepair issues in her London flat. Additionally, her landlord agreed to carry out over £3,000 worth of necessary repairs to the property.
Daphne, 58, had resided in her three-bedroom flat since 2019. Throughout her tenancy, she experienced persistent problems including water ingress, condensation, and poor ventilation, leading to significant mould growth and dampness. Despite her numerous complaints, Ealing Council failed to address the issues.
Due to the council’s inaction, Daphne faced ongoing discomfort, distress, and additional expenses, such as replacing damaged carpets and tiles. The damp and mould growth made it difficult for her to maintain a healthy living environment.
Frustrated by the lack of response from her landlord, Daphne sought help from The Brief Claims, experts in housing disrepair claims. We arranged for a surveyor to inspect the property, confirming the extent of the disrepair and the impact on Daphne’s living conditions.
As a result, Ealing Council agreed to undertake £3,000 worth of essential repairs to make Daphne’s property safe and habitable. Daphne was also awarded £1,450 in compensation for the distress and inconvenience caused by the prolonged disrepair.
“Tenants like Daphne should not have to endure such poor living conditions.”
Speaking on Daphne’s case, John Lowry, a director and head of housing disrepair at The Brief Claims, commented:
“The state of social housing and the persistent lack of timely repairs are unacceptable. Tenants like Daphne should not have to endure such poor living conditions.
“We are delighted to have recovered additional compensation in damages for Daphne, ensuring she receives both the repairs and the financial recognition for the distress caused.
“Our commitment is to fight tirelessly for our clients’ rights to live in safe and habitable homes.”
