Paula, whose name has been changed for anonymity, was forced to live in an unsafe property despite complaining to her landlord multiple times a year. The Brief Claims successfully awarded her £1,500, plus an additional £500 in compensation.
The 53-year-old tenant, who had lived in the property since 2019, made several complaints to her landlord about defective plastering, damp, and leaks in her kitchen, living room, and utility room. The damp throughout the property resulted in smells and cold temperatures, making it impossible for Paula to host friends and family.
A surveyor report found that multiple bedroom doors were missing inside Paula’s home, making the property excessively cold.
Paula’s landlord, Barnsley Council, failed to resolve the issues despite her filing numerous complaints throughout the years.
After feeling neglected by her landlord, Paula contacted The Brief Claims, experts in housing disrepair claims.
The Brief Claims ordered a surveyor to assess Paula’s property, who confirmed it was unsafe for habitation. Barnsley Council, therefore, agreed to carry out the necessary repairs on the tenant’s home and Paula was successfully awarded £1,500. The landlord also agreed to pay an additional £500 compensation in recognition of the delay and distress caused to their tenant.
Commenting on the case, John Lowry, director and head of housing disrepair at The Brief Claims, said:
“We are delighted that we can help out tenants like Paula.
“For many, housing conditions are at unacceptable levels, and urgent support is needed.
“At The Brief Claims we do not stop until all the required work is completed. We fight to get the repairs and compensation that our clients are due.”
If you are suffering from disrepair to your property, then you may be eligible to make a housing disrepair claim. Get in touch with our experts by applying online. The Brief Claims offer free initial legal advice. We operate on a no-win, no-fee basis, so there are no upfront costs.
