Our Values

At The Brief Claims we know our core values set us apart from other law firms

People

We are a People Before Profits Company. At The Brief Claims, we believe that people are our most important asset and prioritise the well-being and development of our employees, clients, and communities.

Rather than putting profit at the heart of our business, we place people. We use our profit to create a positive difference for those inside the company and outside. Our mantra is simple: happy staff = happy clients = happy profits. As a people-before-profits company, we focus on:

Employee well-being
World-class employee environment and benefits
Client satisfaction
Ethical business practices
Community engagement
Offering our clients excellent value for money

Excellence

At The Brief Claims, we believe that recognising and celebrating excellence in the workplace and law is an essential part of creating a positive and productive work environment and ensuring excellent legal services.

We are committed to promoting a culture of recognition and appreciation for all our employees’ hard work and achievements. We are also committed to providing legal excellence to our clients via ongoing training and development through:

Employee recognition programs
Regular feedback and performance reviews
Celebrating milestones and successes
Peer-to-peer recognition
Championing continuous improvement for our staff

Gratitude

At The Brief Claims, we believe that gratitude is a powerful tool for fostering positivity, improving well-being, and creating a supportive work environment.

This sets us apart from other companies. We are thankful for all our clients and our staff. As such, we have adopted the following ‘gratitude is our attitude’ policies:

We express gratitude
We give gratitude training and education
We have gratitude events and activities
We provide gratitude in feedback
We pass on gratitude to our clients

Innovation

At The Brief Claims we strive for excellence by adopting innovative technologies that enhance our performance and meet our clients’ needs. We are always looking for new ways to innovate and learn, as we believe that this is the key to long-term growth and success.

We are pioneers in new markets, offering legal solutions to the challenges faced by our clients. As such, we have adopted the following company policies:

We invest in innovative technologies to improve our services, streamline our process, and increase our efficacy
We stay up to date with the latest industry trends and updates to the law
We encourage innovation
We are champions of change
We have a client-centric approach

Copyright © 2024 The Brief Claims | All rights reserved

The Brief Claims is a trading name of Cheshire Estate and Legal Limited, Company No: 10370954, registered in England & Wales. Registered Office: 12th Floor, 20 Chapel Street, Liverpool L3 9AG. Authorised and regulated by the Solicitors Regulation Authority, SRA No: 633955. A list of directors is available at Companies House.